Identification of Critical Success Factors for Successful TQM Implementation in Textile Industries, Pakistan

Qurat-Ul-Aan and  Zafar Rashid

¹IQTM, University of the Punjab, Lahore, Pakistan

quratulain2211@yahoo.com

²Information Technology University, Lahore, Pakistan

zafar.rashid@itu.edu.pk

Accepted 22 October 2014

Abstract

Total quality management (TQM) is a modern way to do business or the enhancement of the traditional way of doing business. It is a proven technique which guaranteed the survival of the organization in this intensive competitive global market. Recognising quality as a key to competitiveness, the concept of total quality management (TQM) is now established in developed countries and is a continuously evolving philosophy for managing organization. But little attention is given to this modern management style in developing countries, like Pakistan. Pakistan is the 8^th largest exporter of textile goods in Asia. The textile sector of Pakistan has been one of the most important industries for the development of Pakistan’s economy.The aim and purpose of this research is to identify the critical success factors for successful TQM implementation in textile industries, Pakistan. Through thorough and extensive study of literature 11 critical success factors with 74 sub factors identified to construct the questionnaire. The results of the analysis have shown that the most important critical success factors are; communication, leadership and continuous improvement and least important factors are quality culture, people involvement and factual approach.

Keywords TQM, Implementation, Critical Success Factors, ANOVA