Improving Organizational Performance through Job Satisfaction and Quality Assurance

Freddie Lwanga¹, George Ndiwalana², Johnson Ssekakubo³, Jackson Bwire Mc⁴

¹Department of Human Resource Management, Makerere University Business School

²Department of Accounting, Makerere University Business School

³Department of Management Science, Makerere University Business School

⁴Cavendish University

Corresponding author Email: kimayoka@gmail.com

Accepted 07 July 2014

Abstract

This study sought to examine the relationship between job satisfaction, quality assurance and organizational performance using a quantitative survey study conducted on staff of Kalangala Oil Palm Growers’ project. A total of 20 employees on the project and 1173 farmers participating in producing oil palm were involved on the study. Self-administered questionnaires were used to collect data, which were analyzed using both descriptive and inferential statistics.  Correlation results reveal a positive relationship between Job satisfaction and Quality Assurance (r = .431**, p<.01), and a positive relationship between quality assurance and organizational performance(r = .802**, p<.01). Similarly regression results indicate that Job Satisfaction and Quality Assurance have the potential to determine 79.2% of the Organizational Performance (Adjusted R Square = .792).  The regression model is significant (Sig. <.01). Organizational Performance in terms ffbs improves by 1000tonnes, the 792tonnes increment as a result of efforts towards Job Satisfaction and Quality Assurance. We recommend that top management should improve job satisfaction and allocate resources for quality assurance.

Keywords: Job satisfaction, Quality Assurance, Organizational performance