Project communication management in a Ghanaian bank

Samuel Famiyeh¹  and Eliplim Muzzu²

¹GIMPA Business School, Ghana Institute of Management and Public Administration, P.O. Box AH 50,Achimota, Accra, Ghana

²P.O. Box AN 11066,Accra, Ghana

Corresponding author Email: sfamiyeh@gimpa.edu.gh

Accepted 02 November 2013

Abstract

Project communication management is crucial in ensuring that essential information reaches the right project stakeholders at the right time. This study seeks to investigate how project managers in one of the renowned banks in Ghana are managing communication within project teams and the challenges they face. Five project managers were interviewed and the results show that project information distribution is mainly through emails and phone conversation with limited usage of other more advanced information distribution channels. The main challenges of communication included poor internet connectivity, limited bandwidth size hence slow email service, poor video conferencing, and competence gap with technology usage. The absence of project communication plan was also a key issue. The results have several theoretical and practical implications. The results suggest that project managers at the bank could improve project communication by adopting new information communication and technology applications and training of employees on these technologies.     

Keywords: Ghana, communication, technology, project, bank