The Influence of Situational Leadership on Job Satisfaction and Job Performance (A Study on Trans Jakarta Bus way as Transportation Service in DKI Jakarta)

¹Slamet, ²Armanu Toyib, ²Djumilah Hadiwidjojo, and ²Eka Afnan Troena

¹Faculty of Economic and Business, University of Brawijaya, Malang, Indonesia,

²Department of Management, University of Brawijaya, Malang, Indonesia

Corresponding author Email: slamet2606@yahoo.com

Accepted 03 February 2013

Abstract

This study analyzed the factor of situational leadership on job satisfaction and job performance. The case study was done at Trans Jakarta’s Public Service Agency, with 444 employees.  100 samples were taken by random sampling. The data collected from survey method of 94 respondents. The data was analyzed by Structural Equation Model (SEM) with Amos 16 computer program. The results showed that situational leadership and job satisfaction determined by direct indicators can improve job performance directly. It also can indirectly improve the job performance with job satisfaction as the mediator variable. A good situational leadership is a situational leadership which is able to improve job satisfaction and finally improve the performance. The result also strengthens the previous research. The head of Trans Jakarta’s Public Service Agency has tried to make the employees prosperous by giving both material and immaterial reward and also on time payment including other allowances. And it is proven by job satisfaction and they will carry out good performance as well.

Keywords:  Job Satisfaction, Job Performance, Trans Jakarta Bus Way