Performance Analysis of the Consumer Disputes Redressal Agencies in India

Shaji Unnikrishnan

Senior Faculty of Department of Commerce and Humanities, Indian School, Sultanate of Oman

Email: shadeepam@hotmail.com

Accepted 03 December 2013

Abstract

This study details the effectiveness and performance of the consumer redressal agencies in India. It shows that the agencies are working professionally and trying to redress the grievances of consumers at the earliest. The performance is analysed based on the number of cases disposed at the National commission, State commission and the District forums. It is evident from the analysis that the district forums performance is better compared to others and the National Commission and State Commissions have to review their working so that the pending cases can be disposed at a fast rate which will bring the smoothness to give justice to consumers on the right time.

Keywords: Consumer Grievances, Consumer Forums, Justice