Enhancing Quality Education Through Total Quality Management Approach: The Students’ Assessment Methods

Adeoti Johnson Olabode¹ and  Omolabi, Issa²

¹Business Administration Department, Landmark University, Omu – Aran, Kwara State, Nigeria.

²Business Administration Department, University Of Ilorin, Ilorin.

Corresponding author Email: drpastorjoadeoti@yahoo.com

Accepted 22 April 2013

Abstract

Total Quality Management (TQM) is the mutual cooperation of everyone in an organization and associated business processes to produce products and services which meets the needs and expectations of customers. The application of the term to service sector has made it applicable to the educational sector, particularly, the tertiary sub-sector. This paper used the 16 service factors from the perception of the students to judge the quality of education delivered by lecturers to students. This is because the students being the receiver of the service could judge the quality of the educational service delivered. Frequency counts and Likert scale of 5 points was used to measure how students rated the 16 quality factors and the factors were weighted and ranked. Lecturers – students relationship ranked first with 96% followed by continuous assessment test with 87%.    

Keywords: Total Quality Management, Quality Education, Quality Factors, Service Sector, Ranking