Assessment of the underlying factors for implementation of knowledge management in Tejarat Bank

Farahnaz S¹ and  Sina Nematizade²

^1,2Tehran, Islamic Azad University E-Campus

*Corresponding Author’s Email: farahnazsalehi@yahoo.com

Abstract 20 November 2012

Abstract

Knowledge management has caused tremendous changes in management issues in the modern age. Knowledge management seeks the achievement of knowledge, wisdom and the value-added experiences of employees and the implementation, revision and preservation of knowledge in the organizations as well. This study aims to assess the underlying factors for implementation of knowledge management in Tejarat Bank. It is a descriptive research applied on seven managements in Tejarat Bank. The statistical population consisted of all members of work teams in Tejarat bank including senior managers, team supervisors, assistants, and branch supervisors among whom 70 were chosen as the sample size and answered the questionnaires which included seven parts (demographic information, knowledge-oriented structure, knowledge-oriented human resource, knowledge-oriented technology and knowledge-oriented culture).  The results of the single sample t-test for all four indicators indicate that the comparison of the average indicators through test value doesn't led us to disprove the H0 assumption; in other words, the statement was confirmed with a 95% certainty. Friedman rank test showed that the most importance goes to knowledge-oriented human resource and the knowledge-oriented structure has the least importance in implementation of knowledge management. In a research named the Assessment of Underlying Factors for the Implementation of Knowledge Management in Tejarat Bank we concluded that shortage of knowledge weakens the foundation of knowledge management implementation whether in human resources or on cultural side. In fact, this research confirms the existence of a significant relationship between knowledge-oriented structure, knowledge-oriented human resource, knowledge-oriented technology and knowledge-oriented culture indicators.

Keywords:  Knowledge management, human resource, technology, culture indicators